Deleting your FixyBag account

Option 1: in the app

1. Open the FixyBag app and sign in.
2. Tap the account icon in the top right corner to open Settings.
3. Tap Delete account and confirm.

Your account is deleted immediately.

Option 2: without the app, by e-mail

Write to info@fixybag.com from the e-mail address of your account, with the subject “Account deletion”. If you no longer have access to that mailbox, include the name and phone number from your account so we can verify it is yours.

We will reply and delete the account within one month of your request, as required by the GDPR.

If a claim is in progress

We cannot delete an account while a repair or expertise of your baggage is still in progress, because we have to return your suitcase and complete the service. The app will list those claims. To speed up the deletion, write to info@fixybag.com.

Data we delete

• account details: name, e-mail address, phone number, password;
• addresses entered in claims;
• photos of your baggage and its damage, and other uploaded files;
• messages exchanged with our support;
• push notification tokens and saved sign-in sessions.

Personal data in your claims and expertises is anonymised, so it can no longer be linked to you.

Data we keep, and for how long

Records of completed services (repairs and expertises), including invoices and payment information, are kept for the period required by Polish tax law: 5 years from the end of the tax year. We also keep them until any claims under the service or its warranty become time-barred. After that, they are deleted.

See our Privacy Policy for details.

Contact for personal data matters: info@fixybag.com.