Terms and Conditions

FixyBag · Next Service Sp. z o.o.

§ 1. General provisions

1. These Terms and Conditions set out the rules, conditions and scope of repair, renovation and expert assessment services provided by the FixyBag Service, operating at https://fixybag.com (the “Service”).
2. The owner of the Service and the service provider is Next Service Sp. z o. o., with its registered office at Aleja Krakowska 264, 02-210 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000584355, tax identification number NIP: 5223043546 (the “Service Provider” or “FixyBag”).
3. Service contact details:
   • Email: info@fixybag.com
   • Postal address: Aleja Krakowska 264, 02-210 Warsaw
4. Definitions:
   • Customer – a natural person (including a Consumer), legal person or organisational unit placing an order in the Service.
   • Subject of the service – items delivered by the Customer for repair (in particular: cabin and checked suitcases, travel bags, bicycle bags, cases and backpacks).

§ 2. Type and scope of services

1. FixyBag provides specialist repair and leather goods services. The main service packages offered in the Service include:
   • Wheel repair and replacement: replacement or servicing of damaged suitcase wheel assemblies using original parts,
   • Handle and frame repair: replacement of telescopic side and frame handles (single- and multi-stage), including strength tests,
   • Lock and zip repair: zip servicing, zip slider (puller) replacement, zip tape stitching and repair of combination locks and TSA security systems,
   • Crack repair (shell service): advanced mechanical repairs of plastic suitcase shells, including crack welding, plastic welding, and sealing and patching holes,
   • Complete renovation: a full repair package aimed at restoring the technical functionality of the entire suitcase,
   • Other leather goods repairs: servicing and repair of bicycle bags, backpacks and various types of cases,
   • Expert assessments: for airlines and insurers.
2. Services are provided by mail (door-to-door / parcel lockers) within the Republic of Poland and at stationary points.

§ 3. Quotes, conclusion of the contract and prices

1. Prices of services shown in the Service are minimum, indicative prices (gross prices in PLN).
2. The final cost of repair depends on the extent of the damage, the construction of the suitcase and the price of necessary spare parts.
3. The Customer submits a request via the form or by email to info@fixybag.com, with a description of the defect and photos of the damaged part. FixyBag prepares a preliminary quote.
4. The contract is concluded once the item has been delivered to the workshop, the Customer has approved the final cost estimate presented after inspection and payment has been made.

§ 4. Technical conditions and specifics of repairs (Liability)

1. The Service Provider undertakes to carry out repairs with the utmost technological care. For selected services (including wheel replacement), FixyBag provides a 12-month quality guarantee.
2. The standard lead time is 7 to 21 business days, depending on the availability of specific frame components or wheels for the given suitcase model.
3. The Customer acknowledges and accepts the specifics of travel baggage servicing:
   • When welding cracks in the shell (ABS, polycarbonate, polypropylene), a visible technological scar or slight discolouration of the plastic may remain at the repair site, due to the nature of thermal bonding of plastics,
   • If identical original handles or wheels from the suitcase manufacturer are unavailable, FixyBag uses professional replacements with the same or higher strength parameters, after informing the Customer in advance.

§ 5. Delivery and logistics

1. The Customer delivers the clean Subject of the service to the workshop in Warsaw in person or by courier / parcel locker.
2. The Customer must empty the suitcase, bag or case before shipping. FixyBag is not liable for personal belongings left inside the baggage.
3. The cost of transporting the item both ways is borne by the Customer, according to the price list of the chosen logistics operator.

§ 6. Payments

1. Payment for the service is made in advance, after the technician’s final verification of the damage, via a fast payment link sent to the Customer or a traditional bank transfer.
2. FixyBag reserves the right to withhold the start of repair work until the full amount has been credited to the Service Provider’s bank account.

§ 7. Right of withdrawal

1. Pursuant to Art. 38(1)(1) and (3) of the Polish Consumer Rights Act, the right to withdraw from a distance contract does not apply to a Consumer where FixyBag, with the Customer’s express consent, has fully performed the service, or where the service consisted of extensive modification/repair made to order (individual fitting of parts to a non-standard suitcase).

§ 8. Complaints procedure

1. Complaints about services performed or parts fitted should be submitted by email to info@fixybag.com within 14 days of collecting the repaired item (or during the 12-month wheel guarantee).
2. The complaint must include a description of the problem and a photo of the repaired part.
3. FixyBag handles complaints within 14 days. If the complaint is accepted, the defect is remedied promptly and free of charge.

§ 9. Baggage Exchange Programme

With your voluntary and separate consent (Art. 6(1)(a) GDPR), we process your email address and phone number to provide the “Baggage Exchange Programme” service. Under the Programme, if your suitcase is found to be unrepairable or not economically repairable, we send you dedicated promotional offers for new baggage, personalised discount codes and product advice. You can withdraw your consent to participate in the Programme at any time (e.g. by clicking the unsubscribe link in an email or by contacting us at info@fixybag.com).

§ 10. Final provisions

1. Matters not covered by this document are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
2. All disputes will be resolved amicably, including via the ODR platform (http://ec.europa.eu/consumers/odr).

Terms last updated: 19 October 2026